Refund and Returns Policy

Last updated: 15 October 2026

Request a return within 3 days

Contact ExamBooks within 3 days of delivery to request a return or exchange. Call or WhatsApp 077 48 78 443, or use the Contact page. Give your order number, the item and the reason. Keep the packaging until the issue is resolved.

Damaged, incorrect or incomplete orders

If a book arrives damaged or is different from your order, contact us with photographs of the book, packaging and delivery label. We will check the issue and arrange a replacement or appropriate refund. Confirm return instructions with us before sending anything back. We cover the return/replacement delivery costs for an item we sent incorrectly or that arrived damaged.

Change of mind and exchanges

Books returned for a change of mind must be unused, unmarked and in their original condition. Contact us first to confirm eligibility, the return address, replacement availability and any delivery costs. Do not write in or use a book you intend to return.

Clearance items

Any disclosed wear or condition on a clearance listing forms part of that item’s description. This does not prevent you reporting an incorrect item, undisclosed damage or another issue with your order.

Refunds

After checking the returned item or the reported issue, we will tell you whether the refund is approved and confirm the amount, method and expected processing time. For COD or cash-deposit payments, we will agree a suitable refund method with you. A request or receipt photo does not automatically issue a refund. Never provide an OTP, PIN or banking password to receive a refund.

Cancellations

Contact us as soon as possible before dispatch. If an order has already been dispatched or paid, we will explain the available cancellation or return steps. This policy does not exclude rights available under applicable law.